一. 阅读部分

　　PART ONE

　　1. A 2. C 3. A 4.B 5. C 6. B 7. B

　　PART TWO

　　8. D 9. F 10. B 11. H 12. E

　　PART THREE

　　13. E 14. D 15. B 16. F 17. G 18. A 19. D 20. C

　　PART FOUR

　　21. B 22. A 23.D 24. D 25. A 26.B 27.C 28. A 29.D

　　30. A 31. B 32.B 33. D 34. C 35.B

　　PART FIVE

　　Section A

　　36. must是多余,应删掉.

　　37. 没有多余的词.

　　38. solutions是多余,应删掉.

　　39. able是多余,应删掉.

　　40. that是多余,应删掉.

　　Section B

　　41. simple后面加冒号,去掉that

　　42. technology应改为techniques

　　43. particularly应改为particular

　　44. perfect应改为perfection

　　45. unlikely 应改为unlike

　　二.写作部分

　　PART ONE

　　Question 46

　　(Sample for reference)

　　Dear Mr Beard,

　　Mr. Lee ,one of my old clients ,has interest in our PCX phone machine. He would like to bring 10 samples and some brochures back home to make a trial sale. You may contact him directly on Tel 3108881.

　　PART TWO

　　Question 47

　　(Sample for reference) .

　　Nowadays, less people like to spend their holidays at home. More people go camping outside or even travel abroad. The changes are caused mainly by three factors. First ,people become more open. Instead of staying at home, they visit foreign countries to know the different races. Secondly ,in the 1990s , house wives are more free from the heavy housework with more and more household utensils. Families are very happy to spend holidays outside with mothers or wives. Thirdly, travelling abroad can also mean enjoying comfortable weather in another country. Therefore less people go to crowded seaside ,they turn to other ways.

　　三. 听力部分

　　1. NO 21 2. 72188155 3. 256KB

　　4. 3 5. Parker 6. heart

　　7. April 8. 9:30am 9. motorized

　　10. 2 11 . Green . 12. 1203

　　13. B 14. A 15. D

　　16. G 17. E 18. D

　　19. B 20. C 21. F

　　22. H 23. B 24. A

　　25. C 26. B . 27. A

　　28. C 29. B 30. A

　　Business English Certificate 2

　　Simulated Test

　　Tape script

　　Part One. Questions 1 to 12

　　Message One. Questions l to 4

　　M1 : Hello !

　　F1 : May I speak to Mr. Golden ,please?

　　M1 : This is he.

　　F1 : Good morning, Mr. Golden. This is Mary Thomson from INA Industries. Our company is going to buy 3 486 model computers.

　　M1 : 256K on hard drive models or 256k optional on base models?

　　F1 : Have you got any suggestions?

　　M1 : The kind of 256K on hard drive models are suitable for general use. And the 256K

　　optional on base models is available upon request. It's a bit more expensive.

　　F1 : I think I will buy the former, 256K hard drive model.

　　M1 : Ok! When do you want them? We have this computer in stock.

　　F1 : That's fine. I hope the computers will arrive on Friday morning.

　　M1 : Friday morning. Where is your company located?

　　F1 : NO. 21 Rose Street ,near the Fashion Store.

　　M1 : And your telephone number is. . . . . . ?

　　F1 : 72188155. Thank you.

　　M1 : Thank you for your business.

　　Message Two. Questions 5 to 8.

　　F1 : Hello. Springfield Health Centre. Can I help you?

　　M1 : Yes. I'd like to speak to Dr. Good man's receptionist ,please.

　　F1 : Yes .

　　M1 : This is David Parker. I have been having some chest pains recently.

　　F1 : Well ,Mr. Parker. What can I do for you?

　　M1 : I would like to make an appointment to see the doctor.

　　F1 : Yes. Would Thursday morning suit you?

　　M1 : Thursday is the 20th of April. Ok. At what time?

　　F1 : Is 9 : 30 ok for you?

　　M1 : Yes , that's fine.

　　F1 : What's your name again please?

　　M1 : David Parker. D-A-V-I-D , P-A-R-K-E-R.

　　F1 : Thank you. Dr. Goodman will see you at 9:30 on Thursday.

　　Message Three. Questions 9 to 12.

　　F1 : Good morning ,this is Burt's Bicycle Rental.

　　M1 : Good morning ,miss. A friend of mine suggested I call you to hire some bikes.

　　F1 : Oh ,yes. A lot of people do this these days.

　　M1 : Yes ,we're just on holiday here for a few days and they said it would be a good idea to see the island on bicycle.

　　F1: Well it certainly is. And most people rent a motor bike because you can get around faster and even go to the beach if you like.

　　M1 : If I wanted to hire 2 motor bikes tomorrow morning for 2 days ,would there be any problem?

　　F1 : No problem at all. May I know your name?

　　M1 : It's Green , G-R-E-E-N.

　　F1 : And your telephone number?

　　M1 : I'm at the Holiday Sun Hotel. My number is 0708112. I'm in Room 1203. By the way ,is your bike rentalshop at No. 100 Teckman Street?

　　F1 : That's right.

　　M1 : OK ,then , I'll see you tomorrow morning. Thanks a lot.

　　F1 : I'll see you then.

　　Part Two. Questions 13 to 22.

　　Section One. Questions 13 to 17.

　　Question Thirteen

　　I'm interested in seeing the new mid-sized car you've been advertizing. I'm sorry I forgot the name ,but I have seen it as a friend of mine has bought one. It's a racing car and it's very light ,I remember. I want it in black.

　　Question Fourteen

　　Now ,let's look at the loose filling. Oh ! I'm surprised it didn't fall out ,because there's a great deal of decay around it. There's also a slight cavity in another tooth. It may take considerable drilling.

　　Question Fifteen

　　I don't know what I'm going to find in the car. I promise that I'll check it thoroughly. For example if your condenser becomes worn out ,I'll call you and recommend that you let me put in a new one. I won't do this before we've talked about it.

　　Question Sixteen

　　Please take off your coat and roll up your sleeve. I want to take your blood pressure. Yes ,your pressure is a little bit high. There is nothing to be alarmed about it. But you'd better get rid of those junk foods and do more exercise.

　　Question Seventeen

　　I represent a new but growing firm in this area. We sell all kinds of stationary supplies : various kinds of pens ,pencils desk sets ,file holders and whatever you mention. Here are. samples of our new products. We guarantee prompt delivery and the best products.

　　Section Two. Questions 18 to 22

　　Question Eighteen

　　Your car has been sluggish since it's been too long since your last tune-up. So your car doesn't really need the higher octane. You should still use regular unleaded. It won't pay to get the more expensive kind.

　　Question Nineteen

　　I think I'm catching a bad cold today. I have a headache. I've got a sore throat. I even cough some of the time and ache all over. Do you have a cold capsule and some cough syrup? I hope I can go to work tomorrow after taking all these. Could you recommend something ?

　　Question Twenty

　　These green and hard bananas aren't ripe enough to eat. These are overripe; they're soft with brown spots. The overripe ones are firm and just right for eating. If you want to cook with bananas ,the overripes are fine.

　　Question Twenty-one

　　Welcome to our chain store. We specialize in hamburgers and chicken. And we're having an introductory special. You can get free French fries with every sandwich order. Here is the coupon.

　　Part Three.

　　Questions 23 to 30.

　　Retailer: A person's life style has a significant effect on the purcharsing process. So how do I determine and understand the life style of my target market?

　　Sociologist : The consumer's activities , interests ,and opinions or AIO can be used to analyze life styles and their impact on purchase behavior. Activities, interests, and opinions are especially useful when they can be related to demographic data. Grouping people according to these three criteria will reveal substantial differences in product usage ,time spent shopping, enjoyment of shopping experience, location and hours of the store, and so on. A typical consumer AIO survey would include questions on membership , hobbies, travel, shopping, work, and entertainment activities , involvement in the home , the family, and community interests and feelings about economics, politics, and advertising. The use of the AIO measurement has also been called psychographics ;it is in the early stages of development.

　　Retailer :So the AIO survey of consumers is not enough. What else should I pay attention to?

　　Sociologist: Culture, social class, reference groups and class consciousness are social dimensions of life style that have an impact on purchasing behavior. A person's culture affects the importance of family ,religion ,education and other concerts. North Americans act differently than South Americans or Europeans because of their cultural heritage. For example, in the United States, purchasing decisions are more decentralized; religion has a declining impact on behavior. From a retailing perspective, the norms or standards of behavior that are influenced by culture are most important. Culture has an impact on all aspects of the purchasing process.

　　Retailer : How does social classes influence a person's purchasing behavior?

　　Sociologist: Lower-class consumers have limited information sources and seek local, friendly retailers. Middle class consumers utilize media information and extensive search. They are willing to shop out of their neighborhoods. Upper-class consumers use media information and shop at prestige stores. For products or services that are conspicuous, reference groups have an important role in the purchasing process. Those reference groups that are face-to-face have the most impact on the purchasing process. The different types and uses of reference groups need to be understood, As an example, one’s neighbors are a membership reference group. However ,a retailer must distinguish between the use of neighbors as a reference group by suburbanites and the use by city dwellers. The suburbanite will follow his or her neighbors and know them much better. City dwellers are more independent and know little about their neighbors.

　　Retailer: Don’t you think motives are very important in purchasing behavior?

　　Sociologist : Yes. Personality , motives , and performance are individual dimensions of life style that have an impact on purchasing behavior. A consumer's personality traits affect the purchase process. For an impatient person, the process is short. For someone with little selfconfidence, the process is long. Post purchase satisfaction is very important to a statusseeker. Consumers have different motives (reasons) when they buy products. Motives are critical when the consumer ranks alternatives and makes a final decision. Motives do change in different situations. A person's performance in various roles determines his or her social acceptance and influences the purchasing process.

　　Retailer ,Thank you very much. I think I've learned about the importance of life style.