应用文考察类型：书信类和告示类

　　预测种类：投诉信、咨询信、感谢信、申请信、建议、道歉(拒绝邀请)信、祝贺信、通知

　　1.投诉信

　　Direction: You just bought an English dictionary from a famous e-commerce site only to find it not as good as you expected. Write an email to the customer service center to

　　1) complain the poor quality of the dictionary, and

　　2) give reasons for your complaints.

　　Dear Mr. Wang,

　　As one of the regular customers of your e-commerce site, I feel bad to trouble you but I am afraid that I have to make a complaint about the dictionary.

　　What I have to complain lies in the following two aspects. In the first place, the paper of the dictionary is of poor quality. In addition, many pages in the dictionary are missing and some of the pages are reversed. Under these circumstances, I find this to be completely unacceptable.

　　I appreciate it very much if you could change it for a new one. Preferably, I hope you can give me a full refund. And I would like to have this matter settled in one week. I hope you can look into this matter as soon as possible and I am looking forward to your prompt reply.

　　Yours sincerely,

　　Li Ming

　　2.咨询信

　　Write a letter inquiring a travel agency about the trip to Mount Huangshan. Some necessary details must be included. Do not sign your own name at the end of your letter, using “Li Ming” instead.

　　Dear Sir or Madam,

　　I would like to travel to Mount Huangshan this summer. I am writing to ask if it is possible for you to provide me with some information regarding the trip to Mount Huangshan.

　　First of all, would you mind telling me how much the trip costs for each person? Secondly, how many days will the trip take? Thirdly, I would be highly grateful if you could let me know about the accommodation and detailed plans. If you could send me some relevant booklets on the above-mentioned aspects, I would be more than happy.

　　Thank you for your kindness, and your prompt attention to this letter will be highly appreciated.

　　Yours sincerely,

　　Li Ming

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　　3.感谢信

　　Directions:

　　You have just returned from a visit to a university in Great Britain. And you were warmly treated there by Professor Smith. Please write a letter to express your thanks to him for his hospitality.

　　Dear Prof. Smith,

　　I am writing to extend my sincere gratitude to you. I am referring to your warm treatment in Great Britain.

　　When I arrived in Stanford University, it was you who introduced so many of famous professors and celebrated scholars at your University to me. You also invited me to your home and treated me with delicious food. If it had not been for your assistance, I fear that I would not have had such a pleasant stay in Great Britain. My appreciation to your selfless help is beyond any words.

　　I sincerely hope that I can repay your kindness in the near future. Once again, please accept my heartfelt gratitude. I am looking forward to your reply.

　　Sincerely yours,

　　Li Ming

　　4.申请信

　　Directions:

　　You want to apply for the following job: a personal secretary to the general manager, write a letter to Mr. Byron to:

　　1) show your interest,

　　2) describe yourself, and

　　3) explain why you would be suitable for the job.

　　Dear Mr. Byron,

　　I am writing to apply for(求职) the position as the personal secretary to the general manager./(求学)(the opportunity for further study in your university).

　　I am fully confident that I am the right candidate. To begin with, I major in secretary and will graduate from Peking University. I have a good academic performance in school and have been the top five students for four years in my grade. In addition, I am an diligent and cooperative girl.

　　Enclosed is my resume to provide additional information. Thank you for your time and consideration. I am looking forward to your reply at your earliest convenience.

　　Yours sincerely，

　　Li Ming

　　5.建议信

　　Write a letter to your university canteen, making suggestions for improving its service. You should write about 100 words on ANSWER SHEET .

　　Dear Sir or Madam,

　　I am a student of our university, who often has meals in our canteen.Generally speaking, our canteen provides quite good food. However, I still have some suggestions for you to make our canteen more popular among students.

　　To begin with, I wonder whether you could provide more varieties of food. We do not have many options when eating in our canteen now.To continue, some students have complained about the price of the food there, would you please lower it down?

　　I do hope to have a better canteen. And I would be highly grateful if you could take my suggestions into consideration.

　　Yours sincerely,

　　Li Ming

　　6.道歉(拒绝邀请)信

　　Directions:Suppose you have accepted Mr. Zhang’s invitation to dinner, but you have to change your plan for some reasons. Write a letter in about 100 words to make an apology to him.

　　Dear Mr. Zhang,

　　I sincerely thank you for inviting me to dinner in your house next Sunday.

　　However, now, much to my regret that I may not be able to keep my promise because I have just been caught serious cold, which requires me to take a rest for a long time. And I apologize for any inconvenience this may cause you. If I get better during this time, I will be there on time.

　　I am very sorry for that and really regret that I would miss such an excellent chance of enjoying the perfect dishes with friends. Besides, please give my regards to Mr. and Mrs. Rogers when they come to dinner.

　　Yours sincerely,

　　Li Ming

　　7.祝贺信：

　　Directions：Your friend Smith told you he had started his own business. Write a letter to him to congratulate him and give him some helpful suggestions.

　　Dear Smith,

　　I was happy to learn that you had opened your own firm and I would like to express my warmest congratulations.

　　The final realization of your long-cherished dream should be attributed to your diligence, persistence and ambition. I am glad that your consistent pursuit of dream is rewarded now. As a good friend of you, I advise you to keep your ambition. Moreover, in response to challenges, please never overestimate the difficulties and underestimate your ability.

　　Please accept my congratulations again. And I do believe you and your firm will achieve one success after another.

　　Sincerely yours,

　　Li Ming

　　8.通知:

　　Directions: Suppose your university is going to host a summer camp for high school students. Write a notice to

　　1) briefly introduce the camp activities, and

　　2) call for volunteers.

　　Notice

　　June 20, 2018

　　To enrich extracurricular activities, our school intends to hold a summer camp for students from high school on July 6, 2018. The event will include English learning and basketball games.

　　Thus, volunteers for this camp are badly needed to assist us in organizing the relevant affairs, including reception, distribution of documents, etc. Candidates must have adequate patience with the adolescents. Besides, the volunteers ought to have outstanding skills at English. Students who have previous experience as volunteers are preferred.

　　Those who are interested in taking part in it may sign up with the monitor of their classes before June 30, 2018.