Section One

　　场次 20160730

　　场景 医疗咨询

　　题型 填空 10

　　内容概述 病人咨询后背伤痛

　　填空 10

　　1. Name: Ridyard

　　2. Address: 27 Station Road

　　3. Date of birth: 25 February

　　4. Pain: lower back

　　5. Cause : lift up a heavy box

　　6. Started 3 days ago

　　7. Get worse this afternoon

　　8. Have taken painkillers

　　9. Advice: try to use ice

　　10. Advice: get more information about exercise

　　Section One

　　场次 20160227 20120512

　　场景 投诉

　　题型 填空 10

　　内容概述 订机票和投诉处理，抱怨航空公司不允许带两个以上小孩

　　填空 10

　　1. Name: Quigley

　　2. She wants to buy 4 tickets return tickets

　　3 . leaving at 12：30 am

　　4. The words on the website page: error message

　　5. can only take 2 children (但她有三个孩子，5 岁、8 岁和 11 岁)

　　6. under 12 years old (12 岁以上要收费)

　　7. She thinks it is unfair for huge families and school group

　　8. children need less food

　　9. letter to go to the manager