Describe an occasion where you received a good service from a company or shop

　　You should say:

　　What the service was

　　When and where it happened

　　Whom you were together with

　　How you felt about it

　　And explain why you think it was good service

　　1-4月雅思口语新题part2范文之：好的服务(an occasion where you received a good service from a company or shop)

　　Two years ago, I succeeded in returning a broken sweater to customer service at ABC store in Canada with my friend. I was very satisfied with the returning service there. It could be the best returning experience I've ever had.

　　I bought a sweater from ABC store two years ago and washed it immediately after buying it. However, I found it's broken after being washed on the same day. I took this sweater to the store, wishing I could return it by some luck because usually clothes couldn't be returned or exchanged after being washed. The lady was so nice. She apologized immediately after listening to my request. She said it's their quality problem and promised to refund in 3 business days. She apologized again for the poor quality and shopping experience. I didn't expect it could be solved so smoothly and easily. I would like to shop there again just for their great service.