Describe a good service from a restaurant or shop you had.

　　You should say:

　　What the service was

　　When and where you received the service

　　Whom you were together with

　　And explain why you think it was a good service.

　　Part 3

　　1. What jobs require staff to get in touch with many people?

　　2. What qualities do the staffs need? Why?

　　3. What’s the difference between services in big shops and small shops?

　　4. How should people do when they get bad service?

　　5. Why do some people not know what service is good?