政务服务便民热线

government service hotline

　　中国将优化政务服务便民热线，提高为企便民服务效率和水平。

　　政务服务便民热线直接面向企业和群众，是反映问题建议、促进政府科学决策、推动解决政务服务问题的重要渠道，近年来在为企为民排忧解难上发挥了积极作用。

　　要按照深化“放管服”改革要求，针对目前政务服务热线号码多、群众办事多头找等问题，推动政务服务便民热线优化。

　　对涉及企业和群众的非紧急政务服务热线，压实地方特别是市县责任，地方设立的政务服务热线以及国务院有关部门设立并在地方接听的政务服务热线，号码能归并的尽量归并，尽可能使用一个号码，方便群众记忆和使用，体现一个窗口服务。

　　China will optimize government service hotlines, improve the efficiency and capacity of government services for businesses and individuals.

　　Government service hotline is directly oriented to businesses and the public, and serves as an important channel to report problems, make suggestions, facilitate government decision-making and help solve public service issues. It has played a positive role in addressing pressing concerns for enterprises and people in recent years.

　　Regarding the large numbers of government service hotlines and inconvenience in accessing services, service hotlines will be optimized in keeping with the requirements of deepening reform of government functions.

　　Local governments, especially governments at county and city levels, should fulfill due responsibilities for non-emergency hotlines related to enterprises and people. Service hotlines set up by governments at local levels and those established by relevant departments of the State Council and operated at the local levels shall be merged, wherever possible, into one unified number, to the convenience of the people. This embodies services at a single window.

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