Talking about Claims

谈索赔（一）

　　Having found short weight of the linseed oil, Mr. Zhang, the sales manager of Weifang Oil and Fat Co.,Ltd. is asking for compensation to Mr. Green, who is the sales manager of Belgium linseed oil plant.

　　发现缺量后，潍坊油品有限责任公司销售经理张先生向比利时亚麻籽油工厂营销经理格林先生索赔。

　　Buyer: Mr. Green, we received your delivered 1,000 tons of linseed oil. We are satisfied with the quality but we are surprised to find that 80 tons short weight of linseed oil on its arrival.

　　格林先生，贵公司1000吨亚麻籽油已送达。我们对油品质量很满意，然而想不到的是，这次商品短缺了80吨。

　　Seller: Really? How can that be? I am more surprised to hear that. Certificate of Quantity was issued by S.G.S, which is the most famous independent public recognized surveyor.

　　有这回事?怎么可能呢?我更想不到会发生这种事。产品重量是经SGS认证的，那可是最著名的独立公开认证机构。

　　Buyer: But it's a fact that there is a difference of 80 tons between the actual landed weight and the invoiced weight. We suffered a great loss for the first business!

　　但确确实实就是缺了80吨。我们第一次合作就遭受了这么大的损失!

　　Seller: Don't worry. We will make a thorough investigation on this matter. This is the first time we have met this kind of problem during years of business. We surely compensate for your loss if it is caused by our party

　　别担心。我们会对此事进行全面调查。做了这么多年生意，这种事我们还是第一次遇到。如果是我方原因造成的缺量，我们定会对贵方进行赔偿。

　　Buyer: Thanks for your cooperation. We wish to solve this problem by friendly negotiation.

　　感谢贵方的合作。我们希望通过友好协商解决这件事情。

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