Letter to Save a Lost Customer

挽救失去的顾客的信

　　Dear

　　We notice that it is some time since we last received an order from you. We hope this is in no way due to dissatisfaction with our service or with the quality of goods. In either case we would like to hear from you.

　　We are most anxious to ensure that customers obtain maximum satisfaction from their dealings with us. If lack of orders from you is due to changes in the type of goods you handle, we may still be able to meet your needs if you will let us know in what directions your policy has changed.

　　As we have not heard otherwise, we assume that you are still selling the same range of sports goods, so a copy of our latest illustrated catalogue is enclosed. We feel this compares favourably in range, quality and price with the catalogues of other manufacturers. You will see in our catalogue that our terms are now much better than previously, following the withdrawal of exchange control and other official measures since we last did business together.

　　I hope to hear from you soon.

　　Yours faithfully