PART ONE

　　Question 46

　　You have received a fax from a customer who in the fax complained that he had received 100 GREen colour bicycles instead of 50 green and 50 blue colour bicycles. In order to solve the problem and find out the facts ,you write a short note to the warehouse.

　　. Write a short note to Mr. Randy Simon ,who is in charge of delivering goods from warehouse.

　　. Tell him about the claim.

　　. Mention the date of delivery.

　　. Ask for the duplicate invoice. .

　　. Write 30-40 words on your Answer Sheet.

　　PART TWO

　　Question 47

　　you work for Alla ,a shop which sells upmarket clothing. You are asked to find a way to increase the profits of your shop.

　　Read the following figure showing the results of a survey of two upmarket specialty shops.

　　Point A refers to your shop. Point B refers to Betty Fashion shop ,your main competitor, near your shop.

　　. Use the figure to write a report (about 100- 120 words)recommending ways of improving the quality and pricing of your shop.