道歉信：letters of apology

　　结构

　　* 表示歉意

　　* 解释原因

　　* 处理意见

　　* 再次道歉

　　常用句型

　　I am writing to apologise for/about

　　This was due to …

　　Unfortunately, we have been unable to …

　　I am sorry for any inconvenience this has caused.

　　I can assure you that we will…

　　例题

　　You are the secretary in a company which makes plastic tableware. Your boss has left the letter below for you to answer.

　　* Write a letter of 120 - 140 words to Ms, Jerome, explaining the reason for the damaged goods. Use the information in her letter and the notes from your boss.

　　* Do not include addresses.

　　* Write on your Answer Sheet.

　　范文：

　　Dear Ms. Jeremy,

　　Thank you for your letter of 6 October. After supplying your restaurants for 5 years, I was extremely sorry to hear that the batch of bowls and forks which you received on 2 September was not of usual quality.

　　After careful investigation, we found that the cause of the problem was a faulty packing machine. It has now been repaired. I can promise you that this type of problem will not happen again.

　　According to the sales contract between us, we will, of course, replace your faulty delivery free of charge.

　　I would like to offer our apologies once again and thank you being an excellent customer.

　　Yours sincerely,