Dialogue one.

　　A:Did you see the letter I got from Bradform films? They sent the responds to your phone call last week.

　　B:If you want to see something about my call last week, why didn't they sent it to me?

　　A:I guess it must have contact information, so they sent it addressed in care of your department head, anyhow,they wrote to confirm in reading what you discussed about milton contract.

　　B:Can I see it first in seconds?

　　A:Sure, here it is.

　　B:Dear Mr.Clock, bother to your telephone call last Friday, I'm reading to confirm our meeting on July 21st,as we discussed, our meeting is to review the contract details.

　　A:Did they ask you to sent the files beforehand?

　　B:Let's see, We'll be grateful for the complete to send related materials to our office prior to our meeting. It looks like... Hey! Was there anything else was send along with this letter?

　　A: I don't think so, why do you ask?

　　B: The letter writes: please find the enclosed copy of our agenda for your review, I don't see anything else in the envelope.

　　A: Maybe they forgot to attach it to the letter. You should give them another call.

　　Dialogue 2.

　　A:Can you help me for a minute?

　　B:Sure, what I can do for you?

　　A:I'm try to write a letter to one of our clients, But I just don't know exactly what to say, I don't even know how to get started, I know I should write dear Mr. Mrs. or Ms., but the problem is I don't know the name of contact person.

　　B:You can just put Dear Sir or Madam, officialese not personal, you can write to whom may corcerned.

　　A:OK, So I first thanks them for their business, I can say something like "we are very grateful for your continue support", How is that?

　　B: Good! But also, write off the bed you want to tell them the reason of your writting, give them more reference.

　　A: Like "Regarding our new product line, we would like to anounce a special price discount"

　　B: Right, do you need them to respond?

　　A: Yes, the letter would have a survey inside, and they should complete it and return to our office. How shoud I write that?

　　B: You can tell them" Please finding the enclosed customer service survey, else also, you can say:"Attach a customer survey". If you need resource it right away, you can tell them the urgent by saying " Please return the survey without dely as soon as possible. Maye it more polite with this as early as convenience."

　　B: Great! and what do you think I should close it with?

　　A: Since you don't know them that well personally, probably the best way is would be your ? or your sincerely, you can also say Best Regards. But I don't think it would be proprety because you don't have the name. And obviously, should have them.

　　B: OK, Thanks a lot for your help!