PART TWO

　　Questions 8-12

　　Read the text below about how companies can make their employees what to stay.

　　Choose the best sentence from the list on the opposite page to fill each of the gaps.

　　For gap 8-12, mark one letter (A-G) on your Answer Sheet.

　　Do not use any letter more than once.

　　The difficulty of holding onto good, experienced staff has always been a major issue with the majority of companies. High staff turnover can result in many problems. …example…

　　Most companies hope to recruit the right type of person in the first place. However, too much emphasis on qualifications and not enough on personality often leads to a company attracting the right standard, but not the right kind of person. 8 They can also be used to identify existing staff who are suitable but who, initially may not have been considered.

　　It is important for companies to understand why employees move on to another employer. 9 They can be the key to identifying any problem areas that might exist within an organization. It is essential therefore that employees who are about to disappear are interviewed before they depart, in order to discover why they are leaving.

　　Analysis of these interviews has shown that a lack of appreciation is one of the main factors causing employees to look elsewhere for work. Managers should provide regular feedback to their staff. 10 If this is not done, employees will think their efforts are not appreciated.

　　Communications within the organization are another consideration. 11 This can be avoided through regular departmental and inter-departmental meetings, which are extremely valuable as a means of passing on information throughout the company and keeping employees up to date with recent developments. They also serve to provide the opportunity for employees to express their opinions.

　　Paying staff according to how they perform is another way of recognizing employees’ efforts. If the company benefits from an employee’s extra effort, it is only reasonable that the employees should also receive some financial benefit. It is however important to avoid offering some member of staff the opportunity to improve their pay while excluding others. 12

　　In cases where such difficulties might exist, a planned career progression for an individual staff member means that the person knows exactly what to expect from the job and what is required from them.

　　A.For example, when good work has been done it must be praised.

　　B.This can easily happen, since it is not always possible to introduce productivity measurements into every, employee's work.

　　C.In particular, employers are recognizing that these requirements will change as time goes by.

　　D.Selection tests can be used to indicate a candidate's suitability for the job they are applying for.

　　E.If these are poor, employees will feel left out.

　　F.The reasons for staff resigning and the benefits offered by their new employers

　　must be recorded.

　　G.One of the most serious of these is the cost of continually having to find and train replacements.