PART FOUR

　　Questions 19-33

　　Read the fax below.

　　Choose the correct word A,B,C or D on the opposite page to fill each gap.

　　For each question 19-33, mark one letter A, B, C or D on your Answer Sheet.

　　25-April-1999 LTC AUSTRALIA.618 823777

　　P.02

　　Dear Mr Lin,

　　Thank you for your fax, which we …example… on 21 April. However, I have been away at a conference for a few days and I have only just had the 19 to read it. I apologize for the consequent delay in 20 to you.

　　It appears that you were not completely 21 with the training videos that we sent you. However there seems to be some confusion, and I would just like to 22 a couple of points.

　　First of all, I would like to 23 what I said in my original letter: if you 24 the videos unusable we will be quite prepared to 25 all your money.

　　However, it was not clear from your fax whether you had 26 all the videos, or just one or two. We have received favorable 27 about the videos from a number of our customers. In particular, the 'Safety at Work' and "First Aid' videos are extremely 28 . I would be grateful, therefore, if you could 29 that all ten videos are checked. Please 30 out the ones that you find most 31 for your needs, and return the 32 cassettes. I will then be able to 33 the amount payable to you.

　　I look forward to hearing from you.

　　Yours sincerely,

　　John Peters

　　John Peters

　　(Customer Services)

　　19 A pause B opportunity C moment D break

　　20 A answering B rewriting C replying D corresponding

　　21 A satisfied B glad C convinced D sure

　　22 A show B mark C take D make

　　23 A reproduce B repeat C recycle D return

　　24 A find B discover C notice D observe

　　25 A offer B provide C replace D refund

　　26 A recognized B glanced C viewed D looked

　　27 A stories B reports C documents D sayings

　　28 A favorite B common C popular D typical

　　29 A recommend B trust C comment D ensure

　　30 A put B pick C place D give

　　31 A suitable B close C right D convenient

　　32 A unnecessary B incorrect C unrequested D unwanted

　　33 A calculate B measure C count D value