PART ONE: INTERVIEW

　　(1) What kinds of work are most popular in your home town?

　　在你的家乡，什么工种最流行?

　　Work as a bank clerk is very popular, because working with a bank is considered by people in my hometown as a secure and well-paid job.

　　(2) Which aspect of your work/studies do you enjoy most?

　　就你的工作/学习而言，你最喜欢哪个方面?

　　I’m a sales rep. what I like most about my job is that I travel a lot and deal with all kinds of people. I enjoy doing that because I can know the world better and people better.

　　(3) What are you planning to do next in your career?

　　就自己的事业而言，接下去你有什么计划?

　　I hope I can have a chance to study or work abroad. I want to see the world and I want to meet different people. besides, going abroad can broaden vision, know different cultures, learn new things and gaining valuable experience.

　　(4) Do you use computers much in your work/studies?

　　你在工作/学习中常用电脑吗?

　　Yes, I use computers as often as I use telephone. It is a practical and important tool for my work. Through the interent, I receive and send inquiry, offer and counter offer, book ticket and hotel before traveling, keep a world-wide contact, etc.

　　(5) What changes in business do you expect will happen in the future?

　　你觉得将来商界可能发生什么变化?

　　More and more people will be running their own business. Companies of various sizes will appear in the business world. And people’s attitudes towards employment will change dramatically.

　　PART TWO: MINI-PRESENTATION

　　Task Sheet One

　　A. What is important when…?

　　Making a job application 求职时需注意哪些要点?

　　l Knowing about the company 对求职公司的了解

　　l Preparing for questions 准备面试问题

　　l

　　When making a job application, it’s a important to know about the company. Knowledge about the company can help you identify whether you will adapt to the company culture, whether it will do good to your future career development, and whether it will be a promising prospect for you and so on.

　　Besides, it’s also important to prepare for questions. A better prepared applicant won’t be thrown by nerves on the day of interview. Instead good preparation will bring you confidence. It makes sense to know interviewers’ priorities and let them hear the things about you they want to hear. Routine questions can be rehearsed. Questions concerning future plan can also be prepared.

　　Furthermore, it’s important to iron your application form. Keep the applicantion form from being folded and battered will give an initial impression which may get your application to the top of the pile.

　　在求职的时候，对求职公司的了解很重要。关于公司的相关知识可以帮助你鉴别你是否能够适应公司文化，是否对你将来的职业发展有好处，以及对你来说是否有广阔的前景等等。

　　另外，准备面试的问题也很重要。一个有良好准备的面试者在面试当天不会紧张不安。而且良好的准备会让你自信。有助于了解面试官的优先问题并且让他们听到满意的答案。常规问题可以演练。关于未来计划的问题也可以准备。

　　此外，使你申请表格保持平整也很重要。保证表格不被折叠和毁坏，表格将给面试官一个初步印象，整齐的表格可能会让你在一堆表格的最上面。

　　B: What is important when..?

　　Improving customer relations 改善与顾客的关系应注意哪些要点?

　　l Conducting surveys 市场调查

　　l Regular training 定期培训

　　When a company wants to improve customer relations, it’s important to conduct surveys. A very effective way to learn whether customers are satisfied or dissatisfied with your company’s service is to conduct customer satisfaction surveys. By conducting such surveys, a company may learn about customer complaints and know which aspects of their service fall short of customers’ expectation and then try its best to improve its service. Therefore, customers will not turn to other companies and remain loyal. So conducting surveys is very important to improve customer relations.

　　Regular training is also important. Customers expect staff to be friendly and helpful, service to be speedy and timely.regular training will improve service quality and provide greater value for customers, thus making customers satisfied. If customers are satisfied, they will be willing to do business with you, and you can establish good relations with customers.

　　In addition, it’s also important to offer discounts to regular customers. Some companies have loyalty schemes to keep regular customers, such schemes are helpful for improving customer relations.

　　当公司向改善与客户的关系，市场调查很重要。一个非常有效的方法是学会怎样让客户满意或者通过开展顾客满意度调查，来让不满于公司服务的客户得到满意。通过这种市场调查，公司将了解客户投诉以及公司哪些方面的服务低于顾客的期望值，进而来尽其所能改善服务。因此，顾客将保持忠诚度而不会转投其他公司。因此市场调查对改善与顾客关系非常重要。

　　定期培训也很重要。客户希望员工友好且有所帮助，服务快速及时。定期培训将改善服务质量且为顾客提供更大的价值，因此使得顾客满意。如果顾客满意，他们将愿意与你做生意，你也可以与客户建立友好的关系。

　　此外，为常规的客户提供折扣也很重要。一些公司制定忠诚计划来保留常规客户，这种计划有助于改善与顾客的关系。

　　C: What’s important when…?

　　Controlling costs 控制成本需考虑哪些要点?

　　l Arrangements with suppliers 与供应商协调

　　l Finance systems 财务制度

　　Suggested Answer 1

　　To control costs, you should aim to develop stable relationship with your suppliers that go far beyond the traditional buyer-seller arrangement. I mean, suppliers can become business partners. You see, suppliers can offer a tremendous amount of product information to make your selling job a lot easier. And you can advertise your products or services in their literature by sharing some of the costs. But of course, you should offer them some loyalty, by giving more orders to the same suppliers. And in return they will also give you discounts and in this way, you can gain mutual benefits.

　　Some finance systems are essential in reducing costs. For the supplier, timely payment by the customer is key to reinforcing an excellent business relationship. To convenience business, companies should develop a variety of payment mechanisms to pay their suppliers; by electronic means such as local wire, or paper based mechanisms such as cheques and promissory notes. What’s more, companies can get a prompt-payment discount if they’re able to pay their invoices quickly.

　　Besides, good internal management can also minimize waste and will result in a significant cost reduction.

　　推荐答案1

　　为了控制成本，你应该针对与供货商稳定的关系超越传统的买卖双方的安排。我的意思是，供应商成为业务伙伴。你知道，供应商可以提供大量的产品信息可以使你的销售工作更为便捷。而且你可以通过他们的印刷品来宣传你的产品或服务，这样可以分担一些成本。但是当然，你应该通过给相同的供货商增加订单来提供一些忠诚度。作为回报，他们将提供折扣，通过这种途径，赢得共同利益。

　　一些财务制度对减少成本非常有效，对供应商来说，客户及时的付款是加强良好的业务关系的关键之所在。为了业务方便，公司应该开发一些列的付款机制来给供货商付款。通过电子途径比如当地的线路，或者纸张为基础的机制，比如支票以及本票。更重要的是，公司如果可以迅速的支付发票可以得到及时付款折扣。

　　此外，良好的互联网管理也可以将浪费最小化，结果将有显著的成本降低。

　　Suggested Answer 2

　　When a company wants to control costs, it is important to reduce the costs of supplied materials. The company can reach arrangements with suppliers, asking them to offer discounts on the basis of large quantities or on the basis of long and good business relationship. By reducing the costs of supplied materials, the company can control its costs.

　　Finance systems are also important in controlling costs. Overheads and business trip expenses etc. may take up a large percentage of costs. In order to control these costs, the company may set up suitable finance systems which should clearly state what kinds of expenses can be claimed, I think this is a very effective way to control costs.

　　In addition, the company can lay off some employees. This is a widely-used way of controlling costs by many companies. Labor costs can be very high. By improving the efficiency of staff and introducing some high-tech equipment and techniques, a company can lay off some redundant employees, thus controlling costs.

　　推荐答案2：

　　公司想要控制成本的时候，减少供应材料的成本很重要。公司公司可以与供应商达成协议，要求他们在达到很大数量订购的基础上或者在长期以及良好业务服务的基础上提供折扣。通过减少供应材料的成本，公司可以控制其成本。

　　财务体制对控制成本也很重要。经费以及昂贵的商务旅行等。可以占据大部分成本。为了控制这些费用，公司可以建立合适的能够清晰陈述申请何种费用的财务体制，我认为这是一个控制成本的有效方法。

　　此外，公司可以解聘一些员工。这是被许多公司广泛应用的控制成本的方法。劳动力成本可能非常高，通过改善员工的工作效率以及引进一些高科技设备和技术，公司可以解聘一些多余的员工，因此来控制成本。

　　Task Sheet Two

　　A. What is important when…?

　　Introducing new technology 引进新技术时需考虑哪些要点?

　　l Expert advice 专家建议

　　l After-sales service 售后服务

　　Seeking expert advice is the most important thing when introducing new technology. It can help the company to understand whether the technology is good and superior enough and decide if the technology is really needed. This can ensure the introduction of the right technology.

　　After-sales service is another important factor to be considered. Free installation and technical support after the purchase is done can save money for the company and ensure that the technology is correctly used to keep it efficient.

　　Cost should also be taken into account. You have to consider if you have the finance to purchase the technology in the first place.

　　Integrating the technology into your workforce is another important task. New skills may be needed to operate the new technology and so you will have to re-train your employees.

　　在引进新技术的时候寻找专家建议是最重要的事情。它可以帮助公司了解技术是否足够优秀和先进并且决定是否确实需要此技术。这可以确保正确引进新技术。

　　售后服务是另一个重要考虑因素。购买之后的免费安装以及技术支持可以为公司省钱并且确保正确使用新技术保证其效率。

　　也需考虑成本。必须要考虑，将有资金购买技术放在首位。

　　将新技术与劳动力相融合是另一个重要任务。操作新技术可能需要新技能，因此你也需要进行员工再培训。

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