【范文1】

　　Dear

　　Because Mr. Jones is out of the office for the next two weeks I am acknowledging receipt of your letter dated May 20， l983. It will be brought to his attention immediately upon his return.

　　If I may be of any assistance during Mr. Jones' absence，please do not hesitate to call.

　　【范文2】

　　Dear

　　The [product name and model number] that you mailed to us for repair was received on [date] We will be returning it to you as soon as the necessary adjustments are made.

　　We are sorry that you experienced a problem with our product and want to thank you for purchasing a [name of product]