Dear

　　We have received your letter acknowledging receipt of the items wemailed to you and noticing us to cancel shipment of your order for thoseitems which are back ordered.

　　We will be issuing you a refund as soon as we have completed thenecessary paperwork for your account.

　　We would like to take this opportunity to thank you for shoppingthrough [name] Our new [specify] catalog should be arriving at yourhome shortly， and I believe you will be pleased by some of the beautifulchoices our buyers have made this season.

　　Thank you for your patience and understanding and for providing us with the opportunity to be of service to you.