PAPER 10

　　PART ONE:

　　To: Emily

　　As no one in the office has been to Italy, it will be a good idea to visit it. We may stay in the Grand Palazzo Hotel and the telephone is 809.775.3333. Please contact them to get further information.

　　PART TWO:

　　How to improve Quality Management System with limited capitals? That is the key to success. After careful study of IBI Inc, our main competitor, we find that they spend some money in Customer Service and Vender Inspections, which are vital to Quality Management. As we know softwares are developed quickly. Customers and venders know what they need. Therefore, we should develop programs based on information through IBI Inc.’s Plant’ Productivity is not high, they can sell out their new, high-quality softwares quickly as they have a very good Quality Control System. Therefore, we should adjust the capitals.