2016年商务英语高级阅读练习解解析（五）

　　The bank with ideas

　　With several hundred years of history behind it, the APL Bank has few problems __(0)__ businesses that it is reputable and secure __(19)__ of a range of banking services. Now, it is demonstrating to business customers that it is flexible and responsive enough to __(20)__ their changing needs 21st century.

　　Based in London, APL offers banking services to businesses throughout the UK via its branch __(21)__. Most customer service provision is __(22)__ out by personal account managers based in local branches. Together with __(23)__ staff at company headquarters.

　　An important __(24)__ for APL has been to make it easy for customers to __(25)__ business with the bank. They can contact their account manager by direct line or email; if the manager is on holiday, a carefully chosen colleague becomes the ‘account contact’ and __(26)__ with the customer during the manager’s __(27)__. In addition, for those who want __(28)__ to their bank at any time of day or night there is now a 24-hour phone-based service.

　　In order to remain competitive and build customer loyalty, the bank guarantees to turn around urgent loan __(29)__ within 24 hours. This focus on the customer has also been a driving __(30)__ in APL’s recruitment and development policy. For example, newly inducted staff __(31)__ a ‘customer service review’ to find out what it is like to be on the other side of the desk, asking to borrow money.

　　Together, these __(32)__ in banking have achieved excellent results. The customer __(33)__ is growing fast, and last year the bank gained 36,000 new business accounts.

　　0 A. urging B. convincing C. encouraging D. confirming

　　19 A. producer B. supplier C. provider D. giver

　　20 A. achieve B. reach C. meet D. assist

　　21 A. system B. web C. grid D. network

　　22 A. taken B. brought C. carried D. put

　　23. A. aid B. support C. guidance D. backing

　　24. A. objective B. purpose C. direction D. scheme

　　25. A. do B. run C. make D. have

　　26. A. copes B. arranges C. handles D. deals

　　27. A. vacancy B. departure C. absence D. retirement

　　28. A. access B. entrance C. approach D. opening

　　29. A. demands B. applications C. proposals D. orders

　　30. A. power B. strength C. force D. pressure

　　31. A. take over B. go through C. set down D. put up

　　32. A. innovations B. adaptations C. revisions D. modernizations

　　33. A. source B. base C. centre D. foundations

　　参考答案：CCDCB AADCA BCBAB