商业书信的语气

　　商业书信中写信人使用哪种语气十分重要，这可以反映出写信人和收信人之间的关系。

　　撰写书信时下列几件事情必须避免：

　　·指责对方犯错

　　·推卸自己的责任

　　·漠视客户的问题

　　·拒绝帮助对方

　　·对对方的帮助毫不领情

　　消极的语气积极的语气

　　It is not our fault if you do not check whether the goods are satisfactory on delivery.

　　I am afraid customers are expected to check that goods are satisfactory on delivery. Problems of this type are common with the lower model. Next time you will have to buy the more advanced model.

　　Problems of this type are far less common with our more advanced model. We do not have the time to send our Sales Representative to see you. He is busy dealing with larger accounts than yours.

　　We shall be happy to send our Sales Representative to visit you as soon as his heavy schedule permits. I am in receipt of the upgraded software you sent to replace the software we bought in February.

　　Thank you very much for sending me the updated software which supersedes that which we bought in February. 以您为先的语气

　　写信时要尽可能让收信人感到是你亲息写信给他们。 例句：

　　以我为先 以您为先

　　We shall be able to install Cable TV shortly. You will be pleased to hear that you will soon be able to receive Cable TV.

　　I am afraid we cannot deliver at the weekend. You can have your goods delivered any weekday.

　　I regret to inform you that we cannot refund your deposit unless you return the goods within a week. I am pleased to inform you that you will be able to receive a full refund of deposit if you return the goods within a week.