cram school强化学校，补习学校，亦作cramoschsl

　　例：The economy believed partly responsible for the declining enrollment in juku , Japan's expensive "cram schools" which children attend after school and on weekends for extra studies.日本收费昂贵的“补习学校”招生率下降，其部分原因在于经济状况。 这类强化学校供学生们在放学后和周末参加补习。

　　crash 1 股市崩盘

　　例： Venture capital firms will reduce their investment in Internet companies dramatically in the next quarter because of the recent crash of the stock market,由于最近股市廟盘， 风险投资公司在下一季度将大幅减少对网络公司的投资。

　　crash 2电脑系统故障

　　例;We did no work this afternoon because of the computer crash ・由于电脑发生故障， 今天下午我们不能工作。

　　creature comforts (衣、食、住等)给肉体以舒适的东西，物质享受

　　例： Forget the more convenient departure points, creature ctmjbrts or ease of whcdul- ing.别去想便利的起飞时间、舒适的物质享受或是宽松的时间安排。

　　creative thinking 创新思维

　　例：develop creative thinking 开拓创新思维

　　creche (商场、工作场所等的)婴幼儿托寄中心

　　例： With our creche facilities, you can shop with peace of mind-有本商场提供的婴幼儿 寄托中心完善的服务设施，您尽可以放心购物。

　　credentials 1资格证明

　　例：Do you think she has the right credentials for this job?你认为她具备担任此项工作 的资格吗?

　　credentials 2资格证明文件

　　例：The applicants*credentials were studied before the job interviews began.在开始面 试之前，先对申请人的资格证明文件作了仔细研究。

　　credibility信誉，可信度

　　例： U you make yourself indispensable to outsiders, then you will increase your credibili-

　　ty within your company.如果公司外的人看重你，需要你，你在公司内的信誉必然会

　　提高.

　　credit account赊购账户(客户取货时出示赊账卡charge card)

　　例：I asked for the goods to be charged to my era必Z ormu痢.我要求把货歉记入赊购账户o credit card holder 信用卡夹

　　credit limit信用限额(由发卡机构为持卡人賤户设立的信用额度)

　　例： They will then have an agreed credit limit of up to three times their annual salary to use as they wish,他们将因此获得三倍于其年收入的商定信用限额.由其任意支配。

　　credit manager信贷部经理 credit terms信用期限，信用条件，

　　例：The customer is then billed and given credit terms of 30 days.之后要求客户支付并 给予其30天的信用期限。

　　critical success factors 关键成功因素，包括 strategy (策略)、objective (目标)， goals (目的),measures (标准)及 problems (问题)》简称 CSF%

　　crop (同时涌现的)一批，一群，一系列

　　例 1 ： a crop of new engineering graduates —批新的工科大学生

　　例 2: For those enterprises looking to stockir^ their rosters with fresh talents, the war for the crc^m of the 2001 graduate crop began yesterday.对那些息于招聘辨人才的企业来 说，争夺20() I年优秀大学毕业生之战于昨天拉开序幕。

　　CFOSS相交，错过

　　例:The letter has crossed in the posT with their reply .这封信与他们的回信在邮寄途中 相互错过。

　　cross-cultural issues 跨文化问题

　　例： At the UK subsidiary T Ericsson Telecommunications, management training courses include seminars on both language and cnt^-culiural issues .在爱立信电讯公司的英国子 公司，管理人员培训课内容包括语言和跨文化问题的专题讨论。

　　cros&cultural team跨文化小组(巾来自不同文化的成员组成)

　　例： Cultural differences can result in a variety of approaches to everyday business activities such as the way y cross-cultural t^arn co-operaTes or how it conducts its meetings, 文化差 异可能导致对日常业务工作采取各种不同方式，例如跨文化小组采取的合作方式或召 开会议的方式就表现出种和不同C

　　cros^functional跨职能员工(随着公司人员的裁减，员工们不得不身兼数职)

　　cross-functional team 跨部门团队

　　例： Cross-junditmal teams arc formed to monitor, standardize, and improve work processes that cut across different parts of the organization.跨部门团队的任务包括监察、 定标、改进涉及企业各部门的工作程序等等C

　　crowd mentality 从众心理

　　例： The crowd mentality remains a potent source of investor irrationality, whether in Ijondon1 s coffee house slock markex o£ The 17th century or in the Internet investment bulletin boards today.无论是在17世纪的伦教咖啡馆股市上，还是在今天的因特网投资 电子布告栏上，从众心理仍然是投资者非理性行为的重要根源c

　　crowded market (竞争产品众多的)拥挤市场

　　例：A crowded market is one with too many competing products.所谓拥挤市场，指竟 争产品云集的市场C

　　cube farm办公农庄，用隔断间隔成很多小工作间的办公室

　　例：Cube Farm: An office filled with cubicles.办公农庄：由多个小间构成的办公室々

　　cubicle图书馆、办公室里供单人阅读、工作使用的小单间、阳间

　　cultural awareness 文化意识

　　例：Today's market leaders must acquire greater cultural awareness ・ 如今的市场领导 企业应该进一步加强文化意识。

　　cultural diversity 文化差异

　　例; For multinationals, therefore T an under standing of cultural diversity within the organisation is a prerequisite of effective employee relationship.因此，对跨国公 司来说， 了解企业中存在的文化差异，是有效处理员工关系的先决条件。

　　cultural festival 文化节

　　cultural stereotype固定文化模式

　　例：(jlobalisatton is made easier when a brand is built around a cultural stereotype ・ ® 绕 某种固定文化模式建立起来的品牌，比较容易打入国际市场。

　　current account 活期账户

　　例： Holders of a current account arc issued with cheques but receive little, if any, interest. 活期账户持有者可以办理支票，但获得的利息很低。

　　current assets流动资产(现金和容易变现的其他资产，后者通常是库存品和一年内 到期的应收票据bills receivable),简称CA

　　例： Current assets are less than current liabilities, which means the company may not be able to pay its debt time,流动资产少于流动负债，显示公司可能无法如期偿还债务。

　　current liabilities流动负债(一年内必须清偿的债务)，简称CL

　　例：The suppliers are demanding payment of ail current liabilities.供应商要求清偿全 部流动负债c

　　curriculum vitae 履历表，简称 CV

　　例： Research shows that up to 75 percent of curriculum uitaes are deliberately inaccurate, 研究结果表明，高达75%的履历表存在蓄意失实的情况。

　　cursor 光标

　　樹：Move the cursor up to the next line.移动光标到下一行。

　　custom (经常性的)光顾，惠顾;(总称)主顾，(经常性的)顾客

　　例：The new petrol station would like to have your custom .新加油站竭诚欢迎您经常惠 顾c

　　customer behaviour 消费行为

　　例： Trends in food production and consumer behaviour have been greatly inlluenced by the American food industry.食品生产和消费行为的潮流受到美国食品业的巨大影响。

　　customer complaints (department) 顾客投诉科

　　例 2: If customers complain, their complaints should be reported to the customer complaints department immediately.如有顾客投诉，应立刻报告顾客投诉科。

　　customer helpline用户服务专线

　　例:Call our customer helpline for free advice on how to solve any problems you may have.如有任何问题，请拨打本公司用户服务专线，本公司将提供免费咨询。

　　customer loyalty顾客忠诚度

　　customer orientation面向顾客，以顾客为重

　　例 1: Now the broader concept of market orientation replaces that of customer orientation .如今，面向顾客的观念被内涵更丰富的面向市场的观念所取代。

　　例 2: This customer orientation allows Wal-Mart to rely on its reputation and less on advertising. 这种以顾客为重的做法使沃尔玛得以更多地靠声誉而不是靠广告获得成功。

　　customer profile 顾客特5征

　　例： We have a number of renowned designers T who design clothing and accessories to suit our profile.本公司拥有多位知名时装设计师，可根据顾客个人特征，设计

　　样式各异的服装和装饰品。

　　customer relationship management 客户关系管理，简称 CRM

　　例 1: Customer relationship managetn^nt is the most critical business process- 客 户关系 管理是至关重要的经营环节。

　　例 2: We always thoi^ht of gift-giving as good customer relationship management. 我们 一直认为勋送礼物是很好的客户关系管理方式。

　　customer satisfaction 顾客满意度

　　例： Customer satisfaction leads to repeat purchase, which can ultimately lead to gains in market share.顾客满意度会导致再次购买行为，并效终使公司增加市场份额。

　　customer satisfaction form 顾客满意情况问卷表，通常包括Excellent (非常满意)， Satisfactory (满意)，Poor (不满意)三种评分。内容主要有：Location (酒店位置)、 Atmosphere (酒店环境)、Comfort (舒适程度)、Cleanliness (卫生状况)、Staff friendliness (服务员态度是否友好)、Staff attentiveness (招待是否周到)、Speed of service (服务效率)、Quality of food (食物质量)、Quality of drink (酒水质量)、Value for money (物有所值程度)

　　例： Please help us by taking a £cw moments to complete this cusUimer satisfaction femn . 请抽空帮助我们填写此份顾客满意情况问卷表。

　　customer service客户服务中心

　　例：Call Customer Senrice on 01961 733 574 if there are any other problems» 如有其他问题，请拨打客户服务中心电话01961 733 574。

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