Question：'The justification for empowering workers, or removing levels in hierarchies that restrict freedom, is that not only will the job be done more effectively but the people who do the job will get more out of it in terms of growth, challenge, responsibility and self-fulfilment'.

　　The thinking is in line with which management writer?

　　A. Taylor

　　B. Herzberg

　　C. Fayol

　　D. Weber

　　The correct answer is: B

　　Herzberg found that people's behaviour in the workplace was affected by more than their physical and social needs; the content of the work itself had an effect on motivation and performance.

　　Question：A team leader is having difficulties with conflict in the team, due to 'clashes' or incompatibilities in the personalities of two of its members. The leader draws up a list of options for managing the problem.

　　Which option, from the following list, would be the least practicable?

　　A. Encourage the members to modify their behaviours

　　B. Encourage the members to modify their personalities

　　C. Educate the members about personality differences

　　D. Remove one of the members from the team

　　The correct answer is: B

　　Rationale: Personality is a relatively stable and distinctive concept: it is very difficult (if not impossible) to change personality, and the attempt has radical effects! The other options are constructive approaches to handling personality clashes in a team.