Question：A manager is assessing the performance of her team members. In accordance with the appraisal system of the organisation, she has been given a list of characteristics and performance elements, with notes on how to interpret and apply the terms: 'integrity', 'punctuality' and so on. She is required to comment on how each appraisee measures up in terms of each factor.

　　Which appraisal technique is this organisation using?

　　A. Overall assessment

　　B. Grading

　　C. Behavioural incident

　　D. Guided assessment

　　The correct answer is: Guided assessment

　　Rationale: Overall assessment is narrative comment without the guidance on how the terms should be applied. Grading uses rating scales (definitions of performance on each characteristic from 1-5, say). Behavioural incident methods compare specific behaviours against typical behaviour in each job.‘

　　Question：Development is a process whereby employees are offered a wide range of developmental opportunities, rather than focusing on skills required in the current job.

　　Which word or phrase correctly completes this sentence?

　　A. Continuing professional

　　B. Career

　　C. Personal

　　D. Management

　　The correct answer is: Personal

　　Rationale: Management relates specifically to management effectiveness and succession; Career to planning opportunities for new challenges and learning through career moves (whether vertical or lateral); and continuing professional to a structured programme of self-managed learning required by professional bodies.